We want you to be completely satisfied with your purchase so we are pleased to offer a 30 Day Returns Guarantee. If you decide that the product you have purchased is not for you, then you can return it for an exchange or refund within 30 days of the original purchase date. The product must be unused, in its original packaging and accompanied by a receipt/proof of purchase. Before returning anything to us, please email us at firstname.lastname@example.org so that we can provide you with a Returns Address & Number.
Return shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. We are not responsible for returned items lost or damaged in transit, so we would recommend that you use registered post or your country's equivalent.
Once your returned item is received, by us, and inspected, we will send you an email to notify you of receipt. If approved, your refund will be processed and your account credited within 14 days.
Sale items and bespoke/made to order items are not returnable unless faulty.
If an item arrives, with you, damaged or faulty, then please contact us, by email, within 24 hours of receipt to organise an exchange. If we are unable to exchange a product then a full refund, including both delivery and return shipping costs will be processed and credited to your account.
We aim to process and dispatch all standard orders within 2-5 working days, although at busy periods please allow a couple of extra days. This excludes 'Made to Order' items which will take longer, as they need to be designed and manufactured, in our workshops, prior to dispatch - please refer to individual product listings for production estimates. We will try to keep you informed of progress and let you know if there is likely to be a delay whilst we source any materials necessary to make your bespoke item.
If you would like to 'collect in person' from our studio then email us at email@example.com and we can arrange a time that suits you. Your P&P will be refunded after collection.
We try to recycle as much packaging as possible, to do our bit for the environment, so whilst your order will be beautifully wrapped, the outer packaging may not be so pretty! We appreciate your support in this endeavor.
|Order Value||UK Standard Shipping
|£100 & Over||FREE|